Privacy Policy
At Ilaria UAE, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
1. Information We Collect
We may collect personal information such as:
Full name
Email address
Phone number
Billing address
Delivery address
Order details
Product preferences
Size or measurement information
Payment-related information
Messages or enquiries you send to us
Website usage and technical information
We only collect information that is reasonably required to provide our products and services.
2. How We Use Your Information
We may use your information to:
Process and manage your orders
Prepare made-to-order or customised products
Arrange delivery
Contact you regarding your order
Provide customer support
Respond to enquiries
Process payments
Prevent fraud or misuse
Improve our website and customer experience
Send service-related notifications
Send promotional communications where permitted
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
Ilaria UAE may not directly store your complete card or banking details. Payment providers process this information according to their own privacy and security policies.
4. Cookies and Website Data
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and support analytics or marketing activities.
Cookies may collect information such as:
Browser type
Device type
IP address
Pages visited
Time spent on the website
Shopping cart activity
You may be able to control cookies through your browser settings.
5. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted third parties where required to operate our business, including:
Payment processors
Delivery and courier companies
Website and hosting providers
Email or communication service providers
Technical service providers
Analytics providers
Legal or regulatory authorities when required by law
Only information reasonably necessary for the relevant service will be shared.
6. Delivery Information
To deliver your order, we may provide your name, phone number, delivery address, and relevant order information to our courier or delivery partners.
7. Marketing Communications
Where applicable, we may send information about new collections, offers, promotions, or updates.
You may request to stop receiving promotional communications at any time by contacting us or using any unsubscribe option provided.
Service-related communications concerning your orders may still be sent where necessary.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Modification
However, no internet-based system can guarantee complete security.
9. Data Retention
We may retain customer and order information for as long as reasonably necessary to:
Process orders
Provide customer support
Maintain business and accounting records
Resolve disputes
Meet legal or regulatory requirements
Information that is no longer required may be deleted or anonymised where appropriate.
10. Your Rights
Depending on applicable law, you may have the right to request:
Access to your personal information
Correction of inaccurate information
Deletion of certain personal information
Information about how your data is being used
Withdrawal of certain permissions or marketing consent
Some information may need to be retained where required for legal, accounting, fraud prevention, or business purposes.
11. Third-Party Links
Our website may contain links to third-party websites or services.
Ilaria UAE is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian consent where required by law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or legal requirements.
The latest version published on this website will apply.
14. Governing Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Ilaria UAE
Dubai, United Arab Emirates
Email: ilariaabayaae@gmail.com
WhatsApp: +971 55 115 1469